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COVID-19 (Coronavirus)

Resources and Tools

In the wake of ever-changing information surrounding the COVID-19 Pandemic, we feel this is an imperative time to provide our Avergent Families with some Avergent advice:

Make a “house call”
Tele/Virtual health is the wave of the future and now’s a great opportunity to get comfortable with using this service! If you are feeling poorly, please first call or schedule a Tele/Virtual visit. Limiting interactions with your community IS doing YOUR part to lower the risk of disease spread.

Rain check & reschedule 
Do you have a previously scheduled annual exam? Or does your child have an upcoming spring sport physical planned? Consider rescheduling non-emergent visits for a future date to lower the risk of infection spread. Do YOUR part to lower the risk of infection spread.

Properly assess an emergency
We need our healthcare system’s staff to be well and strong. During a Pandemic scenario, Emergency Departments must focus on true emergencies. Now more than ever, is a time to acknowledge and know WHEN to get emergent care. Decrease potential unnecessary risk by calling ahead and arm yourself with facts on what to do if you become ill by clicking here!

Act confidently in a true emergency
In 1986, Congress enacted the Emergency Medical Treatment & Labor Act (EMTALA). EMTALA is a federal law that requires anyone coming to an emergency department to be stabilized and treated, regardless of their insurance status or ability to pay. 


During these turbulent times, it’s important to keep calm, know the facts, and squash any social stigma or disease falsehoods. See our Resource Toolbox below to assist with employee communications, carrier specific notices and Federal / State announcements

Resource Toolbox
... General Assistance ...

Balancing Working From Home and Caregiving Responsibilities 
Click here to review tips and tricks on how to set yourself up for success when working from home

Tips for Working from Home
Click here for five simple ways to make your mental health a priority while you’re working from home

Office Closing for COVID-10 Letter
Need help on how to communicate a company closing? Click here to review an example

What to Do If You're Sick 
Click here to review tips and tricks on what to do if you're ill. 

COVID-19: Keep Surfaces Clean
Click here to review a poster on limiting the spread of germs

Decipher the "Flattening the Curve" chart 
Click here to view a video to help you support employees during the COVID-19 outbreak



        Bulletins                  (**indicates newly added details)

** DOL's Q&As on FMLA and COVID-19  
Click here to see the U.S. Department of Labor's issued Q&As on the federal Family and Medical Leave Act (FMLA) and COVID-19 

DOL: Coronavirus Relief Law’s Paid Leave Requirements
Click here to review a Compliance Bulletin about paid leave requirements issued on March 24, 2020

Compliance Considerations for Employers - COVID-19 (Coronavirus) in the Workplace
Click here to review a Compliance Bulletin on Coronavirus and the Workplace

FAQs on Essential Health Benefit (EHB) Coverage and COVID-19 (Coronavirus)
Click here to review a Compliance Bulletin on Essential Health Benefit Coverage and Coronavirus

IRS Allows HDHPs To Cover COVID-19
Click here to review a Legal Update on the IRS advisement issued regarding COVID-19 testing and treatment

Families First Coronavirus Response Act
Click here to learn about this act signed on March 18, 2020 Requiring Paid Employee Leave

** New Coronavirus Relief Laws Require Paid Employee Leave
Click here to review a Compliance Bulletin on new laws that provide workers with paid leave related to the COVID-19 pandemic 

** Families First Coronavirus Response Act
Click here to review a Compliance Bulletin Q & A on the Families First Coronavirus Response Act





... Carrier Specific ...

Third Party Administrators [TPA];  Stoploss Carriers;  Medical Carriers
Click here to view Anthem's information on COVID-19 (coronavirus)
Click here to view Flume Health's publication on COVID-19 (coronavirus)
Click here to view Humana's publication on COVID-19 (coronavirus)
Click here to view MedBen's publication on COVID-19 (coronavirus)
Click here  to view One Beacon's publication on COVID-19 (coronavirus)
Click here to view Prevea360's information on COVID-19 (coronavirus)
Click here to view UnitedHealthcare's publication on COVID-19 (coronavirus)
Click here to view WPS Health Insurance's publication on COVID-19 (coronavirus) and click here for their update on eligibility 

Pharmacy Benefit Managers  [PBM]
Click here to view a publication and click here to view further details from Southern Scripts on COVID-19 (coronavirus)

Dental / Vision / Ancillary Carriers
Dental: Click here to view Delta Dental's publication on COVID-19 (coronavirus)and click here for an update
Vision: Click here to view National Vision Administrators (NVA) publication on COVID-19 (coronavirus)

Additional Third Party Service Programs
Click here to view Rx Manage's publication on COVID-19 (coronavirus) and click here for their update



We encourage our Avergent families to stay tuned to the U.S. Department of Health & Human Services and Centers for Disease Control & Prevention websites for the most up-to-date details. Both are excellent sources of information. Most importantly, we wish you and your loved ones the best of health! 

Want to reach us? 
email Avergent for help
404 Lombardi Avenue  Green Bay, WI 54304
help@avergent.com
866-247-5415